It's rather unfair.
To address the asymmetry of it all, allow me to heap praise where it's very definitely due.
They have been helpful, even though I am a tiny customer. They have been knowledgeable, and when I had a small problem, they went far above and beyond the call of duty to resolve it.
I can whole heartedly recommend them. I have gotten Plywood, Oak, Sapelle, and Sitka Spruce from them, shipped to Ireland.
If you are looking for boat building timber, give them a shout or an email.
I am one very happy customer, and I thought I'd tell everyone.